Thursday, August 30, 2012

VIDEO: Heathrow T5 Personal Rapid Transit Pod Customer Service: " Truly Shameless"

Pod promoters always downplay the possibility of failures for PRT. The fact is failure can happen with any mechanical system. What is especially terrifying for a passenger is to experience a failure without any human available to explain what is going on.

This happened recently to a passenger on the over-hyped ULTra pod and recounted in a blog post titled "BAA Heathrow T5 Parking Pod failure - No face for BAA Customer Services here":

This is a failure of the Heathrow T5 Business Parking Pod system where you pay premium parking rates. 
Its not bad that it failed, because these things do fail, what was worse was that they refused to send anybody down for the 20 minutes it was out of order.  
We had to listen to a voice hiding behind the screen, who after a while stopped picking up the help phone also.  
This is Customer Services which is truly shameless. It was 9.30pm, totally dark but BAA Heathrow refused to send any person down to assist or help calm passengers - they even stopped responding to the support telephone also.

Read the whole thing.

Here's the video:

Meanwhile in West Virginia, that other uber-hyped, so-called PRT system continues to cause headaches for its passengers:

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